Strategic questions that lead to better answers, plus four phrases to avoid.
When you’re on a sales call or in-person consultation, you’re eager to get your info and point across. But you might be missing cues that could turn an iffy buyer into a sale. Listen carefully to what your potential client is saying and don’t let yourself make assumptions based on unclear answers. Instead, use these 10 follow-up questions to elicit a more detailed response or redirect thinking to a positive solution. Continue reading 10 follow-up questions for a better sales consultation→
A real estate agent is the client’s guide to the real estate market. You are there to help them make the most of their transaction and avoid pitfalls. That being said, no one’s going to follow a guide they can’t trust. Here are 11 things you should not say to your client: Continue reading Say what?! 11 things agents should avoid saying→
Paul Simon’s 50 Ways to Leave Your Lover is an amusing and catchy song about getting out of a bad relationship. It’s not so funny when you’re the one getting dumped! In real estate, you can miss out on a good real estate relationship or wreck one if you’re not careful. So get a new plan, Stan. Check yourself against this list of habits and save yourself from a bad breakup:
Slow to communicate: Time and again you’ll hear that the number one complaint against agents is poor communication. Be timely about your responses. In this age of texting, it’s easy to send a quick “I’m in a meeting, I’ll call you as soon as I can” message. Continue reading 50 Ways to Lose Your Client→
Poor communication is the number one complaint that clients have about real estate agents. In this age of instant communication, clients expect their agent to be in touch and have information readily at hand. Sure, you’re busy. Everyone is. So stop making excuses and start being strategic about effective communication with your clients. You’ll get results and referrals with great service. Continue reading Keys to Effective Communication→